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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE

5àsec_Effective 1 July 2026

Performance of Services

  • By placing an order, the customer accepts these General Terms and Conditions.
  • We undertake to care for textiles professionally and diligently, in a manner that protects the materials and respects the environment. The treatment method used is the one specified on the care label of the item. If the textile care label is missing or contains contradictory or unclear instructions, we will carry out the treatment based on our own professional assessment and without prior notice to the customer. The need for special treatment must be apparent, in particular where identifiable sensitive characteristics are present or where soiling requires specific treatment.
  • The cleaning result cannot be guaranteed. The cleaning price is payable in all cases.
  • The textile care company may charge supplements to the prices shown in the price list for special items (parts presenting particular risks, expensive items and/or items requiring intensive treatment because of the materials used, etc.).
  • The number of items recorded by the textile care company, or the quantities counted or weighed, as applicable, shall be decisive for delivery, handover and invoicing.
  • Special provisions apply to leased and rented linen.

 

Liability

  • All liability of the textile care company is excluded, except in cases of wilful misconduct or gross negligence.
  • The liability of the textile care company is conditional upon the items being capable of withstanding the treatment recommended on the care label. All liability is expressly excluded if the textile care label is missing, ambiguous or contradictory. Liability is also excluded if the customer requests treatment different from that indicated on the textile care label or recommended by the textile care company.
  • Despite the utmost care and the proper professional treatment of the items, damage may occur for which the textile care company is not responsible. Notwithstanding a basic professional inspection of the goods before treatment, the textile cleaning company may under no circumstances be held liable for damage caused by a non-apparent characteristic or hidden defect, such as insufficient strength of the material or seams, lack of colour-fastness of dyes or prints, or reactions involving buttons, fasteners, zips, underarm pads, appliques, ornaments or ribbons. Changes in the dimensions or shades of fabrics and knitwear within customary tolerance limits are excluded from liability.
  • The textile care company may express reservations regarding the care order (reservation notice). If the customer confirms the care order despite the reservation notice, the textile care company shall not be liable for the risks specified in that notice.
  • If, in the event of damage to or loss of an item within the meaning of these General Terms and Conditions, the liability of the textile care company is established, any compensation shall be calculated on the basis of the item’s current use value at the time the order was handed over, as defined in the use-value table of the Swiss Association of Textile Care Companies (ASET) for the depreciation of textile items. The customer acknowledges that the price actually paid determines the current value, unless it exceeds the item’s value when new or its replacement value. The customer is responsible for proving the price paid by means of a purchase invoice or other confirmation. Replacement at the item’s actual value or value when new is excluded. Once compensation for the damage has been paid, the item shall become the property of the textile care company.

 

Handover and Collection

  • We endeavour to meet the agreed delivery deadlines. Delays do not, however, give rise to any entitlement to compensation or a reduction in the services provided.
  • The item will be released only upon full payment and presentation of the collection receipt. Key-account customers are invoiced under a separate agreement.
  • Items must be collected within six months of the order date. If they are not collected within this period, the textile care company may dispose of them without compensation. For high-value items, the textile care company will first send a notice to the customer, provided that the customer’s name and address are known. The company is, however, under no obligation to carry out enquiries in this regard.
  • If an order cannot be performed, the item will be returned in the condition in which it was received and any price already paid will be refunded. The customer waives any further claim against the textile care company.

 

Complaints

  • Complaints must be accompanied by the payment receipt and submitted by the customer no later than three working days after receipt of the item.
  • Complaints are carefully examined by the textile care company and will receive a response or reasoned explanation. The textile care company is entitled to carry out further treatment or repair of the item. As far as possible, any subsequent procedure (proper professional re-treatment, referral for expert assessment and arbitration to the Joint Body for the Settlement of Disputes, etc.) shall be decided in agreement with the customer.
  • If no agreement can be reached, it is advisable to submit the case to the PSE mediation service for expert assessment and conciliation.

 

Governing Law and Jurisdiction

  • Swiss law shall apply without exception.
  • The courts at the registered office of the textile care company shall have jurisdiction over any dispute arising from the contractual relationship.

 

Special Conditions

  • These Special Conditions supplement the General Terms and Conditions of Sale.
  • Our services must be paid for in a single payment when the entrusted items are deposited.
  • The cleaning price may be adjusted by the textile care company after examining the item and before treating it, subject to the customer’s agreement.
  • If the items are not collected during the period from three months to six months after they were deposited, the company will charge storage fees of CHF 5 per day during that period.
  • Complaints will be accepted only if the item still bears the identification ticket and has not been worn or used.
  • Where one part of a set has been damaged or lost, compensation may be paid only for the item entrusted to the company.

 

Customer Service Contact — 5àsec

Email: info@5asec.ch

Phone : 022 869 24 00 — Mon–Fri, 8:00 a.m.–4:00 p.m.

 

ASET Contact

Swiss Association of Textile Care Companies

Seilerstrasse 22, P.O. Box, 3001 Bern

Email: office@textilpflege.ch

Phone: 031 310 20 30

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